Blumana combines artificial intelligence with industry expertise to turn customer perception into a real-time strategic asset.
Fragmentation
Reviews, NPS, social, support… You have all the data. It never adds up to a single picture.
Internal disagreement
Without a shared truth, teams argue with each other instead of deciding what to do.
Information silos
The study gets read by 3 people. The 300 others who could act on it never will. Intelligence stays trapped.
Time-to-insight
A study launched in March lands in May. By August, the customer has already changed. Decisions get made on a reality that's already gone.
Three pillars designed to work together and reinforce each other
All your signals. One real-time truth.
All your signals, structured into one single truth. Personas, competitive benchmarks, and pain points - updated in real time.
From raw data to actionable insight.
An AI agent tailored to every role. Proactive briefings, custom alerts, natural-language conversations. Plugged into your everyday tools.
Targeted questions that amplify the system
Confirm or challenge your intuitions with our consumer panels and AI-generated adaptive surveys, built on the system's accumulated knowledge.
How leading B2C brands turn customer intelligence into a competitive edge.
Global cosmetics group
Full market view in 2 weeks instead of 3 months.
Complete mapping of consumer perception in 2 weeks: multi-channel, multi-brand, multi-competitor. A foundation for guiding the marketing action plan.
<1 week
time to first insight
20+
channels analyzed
10+
competitors tracked
Automotive retailer
700k reviews unified, strengths and weaknesses identified and prioritized.
A unified view of customer experience across 5+ channels. Full CX SWOT, data-driven personas, and precise identification of the priority levers to lift satisfaction.
700k
reviews unified
5+
channels unified
2 weeks
full CX SWOT
National retailer, 100+ stores
Every store benchmarked against 6 competitors, continuously.
Real-time CX diagnostic covering the entire store network. CX, marketing, and retail teams make decisions from the same intelligence base, continuously updated.
6 competitors
tracked simultaneously
Real time
Continuously updated
Leading digital bank
Supercharged VoC team: from data wrangling to strategic impact.
The Voice of Customer team gets agile, automated analytics - automating report creation and delivery to the right stakeholders.
Automated
Hands-off reporting
Day 7
Adopted by the entire VoC team
“Blumana is shaping a CX advisor that can truly own consumer insights - and doing it without any complexity.”
Maxime DE LA HERVERIE
Data hosted in France
Your data is stored and processed in France, on dedicated infrastructure.
Full ownership, guaranteed
Full per-client isolation. No model is ever trained on your data.
Built to pass your security reviews
GDPR-native. SOC 2 and ISO 27001 certifications in progress. Technical documentation available on request.